F.A.Q

Fun, Awesome Questions!

HOW DO I CLAIM VAT REFUNDS FOR PURCHASES I MADE?

Per government export policy, items purchased in Israel are eligible to re-collect the 17% VAT tax built into the pricing.​Prior to ticketing and baggage check-in, you need to present the formal documents and the purchased goods (in-hand) at the VAT Refund counter located in the Departure Hall at Terminal 3.Purchases must be more than 400 shekels and have been made at a store that formally participates in this refund, and you will need to receive from the store the original copy of the government approved invoice/receipt/ form for the item purchased. Simply having the receipt of an item will not guarantee a refund. When you make a purchase, ask the store clerk for a special tax-refund invoice.You will need to have the purchased item in-hand with you when applying for the refund. The item must be shown to the VAT refund authorities in person to claim the refund.​

RECOMMENDED READING BEFORE MY TOUR?

Looking to read up on ancient & modern history & significant figures before your tour? Recommended reading: shalomisraeltours.com/books-read-while-touring

WHAT DOCUMENTS DO I NEED IN ISRAEL?

Yes - your passport must be kept with you at all times. We recommend that you make a photocopy prior to your trip, and keep it at your hotel during the day while touring.We recommend to make a copy of your passport and leave it in a separate bag from your actual passport- lest you lose the original having a copy makes the replacement process much easier.Every visitor to Israel must hold a passport with remaining validity for at least six months from the date of travel (departure from Israel).Please bring your prescription in the original bottle as to be prepared in case a replacement is required. You will also need photocopies of any medical prescriptions. If you lose your medication, this will assist you in having it quickly replaced.

WHAT’S THE #1 PLACE TO VISIT IN ISRAEL?

The Western Wall on Friday Night is often the highlight of the entire Israel experience – one that is quite indescribable until you experience it yourself! We highly recommend planning a visit, whether with our Friday night tour or on your own, you won’t regret it!

WHERE DO I GO OUT AT NIGHT FOR A BITE?

Ben Yehuda Street is a great destination for café’s, ice cream, and light shopping, not to mention the perfect location to try out your new Hebrew phrases. Emek Refaim Street, a quaint district in Jerusalem’s “German Colony” is also famous for its fantastic restaurants. Both streets are quite central and a short walk or taxi away from your hotel! We also have a list of recommended restaurants, and some some seriously authentic cuisine check out out list of middle eastern favorites!

WHAT IS RECOMMENDED TIPPING FOR MY GUIDE?

Suggested tipping on a group tours is recommended at $10-12 per person per touring day for the guide and $5-6 per person per driving day for the driver.Suggested tipping for guides on private tours is recommended at $50-100 per tour day.

WHAT WILL HAPPEN ONCE I LAND IN ISRAEL?

Group tours: Upon arriving at Ben Gurion Airport, your escort will be waiting for you once you exit passport control. You will be greeted by a sign with your name, receive assistance with your luggage, and be taken for transfer to your Tel Aviv hotel to check-in and relax.
Private tours: Upon arriving at Ben Gurion Airport, your escort will be waiting for you as you exit the plane and ascend the ramp.  You will be greeted by a sign with your name, transported to passport control, receive assistance with your luggage, and be taken to your driver.

IF I HAVE QUESTIONS WHILE IN ISRAEL, WHO DO I CALL?

Every client has our US#, our Israel #, our emails, and we are on call for clients touring in Israel at all times. We take customer support VERY seriously and we are here to help above & beyond!

HOW DO I CHANGE DOLLARS TO ISRAELI SHEKELS?

Israel’s currency is the New Israeli Shekel (NIS).  The exchange rate to the dollar varies, but recent market values have varied between 3.55NIS/$1.00 to 3.85NIS/$1.00Israeli shops, restaurants, gas stations, and other providers of services accept major credit cards such as Visa/MasterCard/American Express.For cash, Israel regulates ‘change points’ and generally tourists get fair exchange rates at money changers through Jerusalem or Tel Aviv.We recommend to use bank front ATM’s to withdraw shekels without fee’s (on the Israel side). Your hotel will also exchange money. 

HOW MANY SUITCASES ARE ALLOWED PER TRAVELER?

We recommend 1 suitcase & 1 personal bag per traveler.  All hotels have laundry service and you’ll be too busy touring to shlep all that luggage around!

HOW MUCH DOES IT COST TO TOUR ISRAEL?

WHATS THE BEST TIME OF YEAR TO COME TO ISRAEL?

Trick question!  With Israel’s unique climate, almost any time of year is perfect for touring. Every season has its advantage and disadvantage (i.e. good pricing v.s potential rain), call us and we'll discuss options and plan the perfect tour!

HOW FAR IN ADVANCE SHOULD I START PLANNING?

The more time you have, the better – especially when dealing with larger groups. We recommend you start planning your Israel tour at least 3-8 months in advance to ensure the best prices and availability. If you're planning a tour for your community 6-8 months is best so families can plan around their kids school schedule. Contact us and we'll talk about it!

I’M READY TO PLAN MY TRIP. WHERE DO I BEGIN?

You will need to know the approximate travel dates for your Israel tour. You will also need to know the approximate number of people you plan to travel with, and the focus of your Israel tour - Family Tour, Bar or Bat Mitzvah in Israel, VIP tour, etc... Call us and we'll plan the ultimate experience!

DO I NEED AN ADAPTER FOR MY ELECTRONICS?

The electrical current in Israel is 220 volts AC.   Laptop/tablets/phones typically only need a plug-tip adapter.  Smaller electronics such as shavers will require an actual power converter (220V down to 110V).*Adapters are easily found on Amazon.com, email us if you need pics.

CAN I USE MY CREDIT CARDS IN ISRAEL?

Israeli shops, cafes, etc. accept major credit cards such as Visa/MasterCard/Amex.  We recommend an exchange rate app on your iPhone/Droid, called “Israel Money” which will give you the exact daily exchange rate. For cash we recommend to use bank-front ATM’s to withdraw shekels without fee’s (on the Israel side). Your hotel will also exchange money. 

HOW DO I BUY TRIP INSURANCE? IS IT NECESSARY?

Trip insurance is critical to protect your investment. For information on trip insurance, or a complete quotation on trip cancellation & medical insurance please contact Mr. Jeffrey Bar, email: Jeff@TravelInsuranceIsrael.com

DOES THE TOUR INCLUDE TIME FOR SHOPPING?

Tour guides make an effort to balance the tour schedule and free time for shopping in certain areas. There is specific allotted time for shopping in Jerusalem and Tzfat. Many nights are free and you'll have the opportunity then to explore on your own as you please.Shalom Israel Tours formal company recommendation is to NOT purchase diamonds/jewelry/art/or any large ticket items in Israel.

And Remember, if you have any questions, please contact us:

Email Us or Give us a Call (800) 763-1948

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