Terms & Conditions
Important information about working with Shalom Israel Tours, please read all terms & conditions before booking your tour!
Booking Agreement: Important, read carefully before you pay:
-By submitting payment you are entering a legally binding agreement to the below terms of business:
To Book Your Tour:
-Group tours require a $500 per person deposit at time of registration.
-Private tour deposit amounts will be presented in your tour package quotation.
-Final payments for all tours is due 45 days in advance of touring.
Tour Cancellation:
-All tour payments are 100% non-refundable.
-Shalom Israel Tours will cancel clients bookings 30 days in advance for non-payment.
-“No shows” will be charged at the full tour cost, no refund is given.
-“No shows” are inclusive of clients not located in their hotel lobby at the appointed time, and clients not located at the airport for the designated flight arrival.
Tour Operations Disclaimers:
-All private custom Israel tours are operated directly by Shalom Israel Tours.
-All group tours are comprised of individuals booked through various agents.
-1-day group tours are operated in 2 languages: English + a second language.
Group Tours Size & Pickup/ Drop-Off:
-Jewish & Classic group tours are not limited in size and are capped at 46 participants.
-“Deluxe” Israel tours are limited to 12 persons maximum.
-Each morning & evening your guide will make several stops to collect & drop clients, please be patient as the guide works as efficiently as possibly.
-The order of hotel pickup/drop off is at the guides discretion to best utilize time, and not arranged per hotel rankings order (5 star, 4 star, 3 star, etc..)
Airport Transfers Provided:
-Tour packages include 1 arrival transfer + 1 departure transfer per booking*.
*A booking is defined as 1 room per hotel, NOT per person.
-Flight details much be received & acknowledged 5 business days in advance of arrival to Israel to be provided airport transfers.
-If your flight # changes within 2 business days, your transfers CANNOT be rescheduled. We will do our best to make the change, confirmation in writing only.
-If you decide to not utilize the offered airport transfers in your tour package, there is NO reimbursement for unused services.
Touring Omissions:
-Pricing is based on a pre-agreed tour itinerary which correspond to configured travel mileage, hours, fixed hotel accommodations, and other touring & logistical variables.
-If the client is unable to reach any tour site or activity destination because of time restrictions, weather, flooding, traffic, illness, security requirements, acts of terrorism, force majeure, or any other logistical or practical reason, the client forfeits any right for refund claims for sites unseen.
-If a client chooses to skip any tour day, tour site, tour activity, they forfeit any right for a refund claim for sites unseen.
Hotel Amenities & Rooming:
-If a client adds additional hotel rooms, changes the # of people sleeping per room, or extends their stay at any hotel, the client will be charged.
-If a client departs a hotel early without prior agreement for cancellation, credit, or refund, the client forfeits any right for a refund.
-Tour packages include “standard” or entry level rooms per hotel unless specified otherwise in writing and itemized in your invoice contract.
-Specific rooming is allocated by hotel management. Shalom Israel Tours has no responsibility over room amenities, view, or bedding.
-Hotel amenities and facilities hours of operation, hotel check-in & check-out hours, and all services rendered by hotels are at the sole discretion of hotels. Shalom Israel Tours has no responsibility or liability of available hotel services or hotel policies.
-Hotels reserve the right to move clients to a similar comparable hotels if they become overbooked, if the hotel commences renovation work or work extends beyond the original scheduled completion date, or if security requirements necessitate moving guests out of their hotel*.
*For example if politicians, government officials, delegations & their security teams take over a hotel “last minute”, the hotels are required by government security protocols to empty their facilities of most guests and provide alternative accommodations.
Petra Border Tax & Visa Fee:
-Per person USD$65 border fee + $60 visa = $125 total fee.
-This is not a tour charge, this is paid on-site directly to the Jordanian border authorities. They will accept cash or credit cards (with a small % credit card fee).
-Shalom Israel Tours shall not be held responsible for policies, fees, taxes, security checks, or other protocols of the Israel or Jordanian governments.
Mobility Issues
-Group tours include a significant amount of walking, stairs, move at a fast pace, and are not suitable for individuals with any mobility limitation.
-We want to ensure that all of our clients are aware of this and are prepared to handle the amount of physical activity involved to join a group tour.
Food Allergies:
-Clients hold 100% full responsibility for any & all food or drink they consume and maintaining their own health at all times.
-Shalom Israel Tours has no responsibility and makes no guarantee that any food or drink provided by hotels, restaurants, or any third party will meet any allergy requirement.
-If allergies or medical conditions are life-threatening, clients hold 100% full responsibility to speak directly with kitchen staff to ensure their own safety before consumption.
Legal Disclosure:
-Shalom Israel Tours acts as an agent for independent suppliers providing hotel accommodations, buses, food, and other tour services in Israel. This agency, therefore, shall not be responsible for actions or omissions on part of such third party suppliers which result in any loss, damage, or delay to your party.
-Shalom Israel Tours assumes no liability or responsibility for injury, loss, or damage to persons or property, inconvenience, delay, or expense arising from or caused by weather conditions, acts of G-d, war, accident, government restrictions or regulations, from an act or omission of any individual, traffic or road conditions, or any vehicle mechanical problems.
Itinerary/ Tour Sites Disclaimer:
-The right is reserved by Shalom Israel Tours to make alterations to tour itineraries or tour route as may be found appropriate or required for carrying out the tours, such alterations may be made without penalty.
Vehicles Disclaimer:
-Tour vehicles do not have assigned or reserved seating.
-Tour guides will not become involved in facilitating seating arrangements.
-Shalom Israel Tours has no responsibility to guarantee specific heating/cooling levels, seat size or location, window view, or other vehicle comfort variables which are subjective per individual.
-The tour vehicle size & model is based on group size. Groups may travel by van, minibus, or full size coach. Specific vehicle model, year, color, or vehicle amenities will not be guaranteed.
-If you are unsatisfied with the conditions of your vehicle, contact Shalom Israel Tours with your specific concern immediately, and we will work to correct the issue.
Water, Drinks, Food, on Tour/Bus
-Free water, free drinks, free snacks are NOT included in your tour. Water, drinks, snacks are sold at every stop, every tour site, every museum, every national park.
-Meals which are included in your tour are itemized on your invoice, any meals not itemized on your invoice are NOT included.
Tour Participant Conduct:
-Shalom Israel Tours reserves the right, without refund of any portion of tour price, to refuse admission to or eject any person whose conduct is disorderly, hostile, uses vulgar language, abusive language, fails to comply with their guides instruction, or abide these terms of business.
-If you witness disorderly conduct or suspect a problem with a fellow passenger, please notify your tour guide or Shalom Israel Tours immediately.
Luggage & Handling:
-At no times, without exception, should personal items be left on vehicles.
-Shalom Israel Tours takes no responsibility for items lost, stolen, damaged, or left on vehicles.
-Group tour participants are allowed one piece of luggage + one personal item.
-Shalom Israel Tours does not take responsibility for international or domestic airline weight limits for flights as they are subject to change by the airlines at anytime.
-Shalom Israel Tours does not take responsibility for luggage which may be handled or damaged by hotel porters, guides, drivers, or airport staff.
Passport Validity & VAT Exemption:
-Please be aware that airlines have a policy that your passport must have 6 months minimum validity before expiration in order to be ticketed for your flight to Israel.
-No refunds will be given for clients unable to travel due to passport expiration/airline issues.
-All tourists who enter Israel are given a small blue ticket/slip at passport control. When checking-in to your hotels you will need to produce this ticket/slip to remain exempt from 17% VAT.
Shopping Disclaimer:
-Shalom Israel Tours formal company recommendation is to NOT purchase diamonds/jewelry/art/or any large ticket items in Israel.
-Do NOT involve your tour guide in personal shopping recommendations, item price negotiations, or requests relating your personal shopping decisions.
-Shalom Israel Tours has no connection to any store and does NOT collect commissions from client shopping.
-Shalom Israel Tours has no responsibility for the authenticity, appraisal, or quality of purchases made in Israel.
-Shalom Israel Tours has no responsibility to ensure tourists receive any tax refund from the government authorities for items purchased in Israel.
VAT Refunds for Tourists
-Per government export policy, items purchased in Israel are eligible to re-collect the 17% VAT tax built into the pricing.
-Prior to ticketing and baggage check-in, you need to present the formal documents and the purchased goods (in-hand) at the VAT Refund counter located in the Departure Hall at Terminal 3.
-Purchases must be more than 400 shekels and have been made at a store that formally participates in this refund, and you will need to receive from the store the original copy of the government approved invoice/receipt/ form for the item purchased.
-Simply having the receipt of an item will not guarantee a refund. When you make a purchase, ask the store clerk for a special tax-refund invoice.
-You will need to have the purchased item in-hand with you when applying for the refund. The item must be shown to the VAT refund authorities in person to claim the refund.
-Shalom Israel Tours recommends to NOT purchase large-ticket items in Israel and we have no responsibility for the decisions and policies of the tax refund authorities.
-Shalom Israel Tours has no responsibility to ensure tourists receive any tax refund from the government authorities for items purchased in Israel.
Agreement to Terms:
-By submitting payment you are entering a legally binding agreeing to all above terms of business.
