F.A.Q

Fun, Awesome Questions!

RECOMMENDED READING BEFORE MY TOUR?

Looking to read up on ancient & modern history & significant figures before your tour? Recommended reading: shalomisraeltours.com/books-read-while-touring

CAN I USE MY SMARTPHONE IN ISRAEL?

A quick call to your phone carrier will help you determine whether or not your phone is unlocked. If your smartphone is unlocked, then you should have no problem using your smartphone is Israel. All you need is a SIM card rental upon arrival. Contact "Phone Away from Home" for details on phone & SIM card rentals.

WILL I NEED ANY IMPORTANT DOCUMENTS ON THE TOUR?

Yes - your passport must be kept with you at all times. We recommend that you make a photocopy prior to your trip, and keep it at your hotel during the day while touring. You will also need photocopies of any medical prescriptions. Please bring your prescription in the original bottle as to be prepared in case a replacement is required.

WHAT’S THE #1 PLACE TO VISIT IN ISRAEL?

The Western Wall on Friday Night is often the highlight of the entire Israel experience – one that is quite indescribable until you experience it yourself! We highly recommend planning a visit, whether with our Friday night tour or on your own, you won’t regret it!

WHERE DO I GO OUT AT NIGHT FOR A BITE?

Ben Yehuda Street is a great destination for café’s, ice cream, and light shopping, not to mention the perfect location to try out your new Hebrew phrases. Emek Refaim Street, a quaint district in Jerusalem’s “German Colony” is also famous for its fantastic restaurants. Both streets are quite central and a short walk or taxi away from your hotel! We also have a list of recommended restaurants, and some some seriously authentic cuisine check out out list of middle eastern favorites!

CELL PHONES? I CAN’T GO WITHOUT ONE!

Renting a cell-phone is critical and very affordable. 
  • - Can I get a local US # that will ring on my Israeli cell?- YES!
  • - Can I get a SIM card for my iPhone or Android? YES!
Phone can be delivered to your hotel in advance of your arrival.  See details online!

HOW DO I ACCESS THE INTERNET DURING MY TRIP?

We recommend renting a USB “netstick” or a "mifi" wireless internet hot-spot device for unlimited internet everywhere in Israel!

DO I HAVE TO TIP MY DRIVER OR TOUR GUIDE?

Yes. Tipping is not included in the tour cost. For all groups ranging from 2-6 people, it is suggested that you tip the tour guide $40-$90 per day. For groups larger than 8, it is recommended to tip $8-$12 per person, per day + 50% for your bus driver.

HOW DO I KEEP MY VALUABLES SAFE?

All hotel rooms have a safe to store your valuable items during your traveling hours. Passports should be kept with you at all times, so be sure to have a secure place for them in your travel bag.

WHAT WILL HAPPEN ONCE I LAND IN ISRAEL?

Group tours: Upon arriving at Ben Gurion Airport, your escort will be waiting for you once you exit passport control. You will be greeted by a sign with your name, receive assistance with your luggage, and be taken for transfer to your Tel Aviv hotel to check-in and relax.
Private tours: Upon arriving at Ben Gurion Airport, your escort will be waiting for you as you exit the plane and ascend the ramp.  You will be greeted by a sign with your name, transported to passport control, receive assistance with your luggage, and be taken to your driver.

IF I HAVE A QUESTION WHILE IN ISRAEL, WHO DO I CALL?

Every client has our US#, our Israel #, our emails, and we are on call for clients touring in Israel at all times. We take customer support VERY seriously and we are here to help above & beyond!

HOW DO I CHANGE DOLLARS TO ISRAELI SHEKELS?

Israel’s currency is the New Israeli Shekel (NIS).  The exchange rate to the dollar varies, but recent market values have varied between 3.65NIS/$1.00 to 3.95NIS/$1.00
Israeli shops, restaurants, gas stations, and other providers of services accept major credit cards such as Visa/MasterCard/American Express.
We recommend an exchange rate app on your iPhone/Droid, called "Israel Money" which will give you the exact daily exchange rate. For cash, Israel regulates ‘change points’ and generally tourists get fair exchange rates at money changers through Jerusalem or Tel Aviv. 
We recommend to use bank front ATM’s to withdraw shekels without fee’s (on the Israel side). Your hotel will also exchange money but their rates are very uncompetitive. 

HOW MANY SUITCASES ARE ALLOWED PER TRAVELER?

We recommend 1 suitcase & 1 personal bag per traveler.  All hotels have laundry service and you’ll be too busy touring to shlep all that luggage around!

HOW MUCH DOES IT COST TO TOUR ISRAEL?

WHATS THE BEST TIME OF YEAR TO COME TO ISRAEL?

Trick question!  With Israel’s unique climate, almost any time of year is perfect for touring. Every season has its advantage and disadvantage (i.e. good pricing v.s potential rain), call us and we'll discuss options and plan the perfect tour!

HOW FAR IN ADVANCE SHOULD I START PLANNING MY TRIP?

The more time you have, the better – especially when dealing with larger groups. We recommend you start planning your Israel tour at least 3-6 months in advance to ensure the best prices and availability. If you're planning a tour for your community 6-8 months is best so families can plan around their kids school schedule. Contact us and we'll talk about it!

I’M READY TO PLAN MY TRIP. WHERE DO I BEGIN?

You will need to know the approximate travel dates for your Israel tour. You will also need to know the approximate number of people you plan to travel with, and the focus of your Israel tour - Family Tour, Bar or Bat Mitzvah in Israel, VIP tour, etc... Call us and we'll plan the ultimate experience!

DO I NEED AN ADAPTER FOR MY ELECTRONICS?

For cell phones & tablets you need a plug tip adapter. Smart devices (android, iPhones, Kindles, iPads) can convert between 110v/220v by themselves and do not need a full power converter, only the plug-tip adapter. We recommend getting a universal adapter and converter kit.

CAN I USE MY CREDIT CARDS IN ISRAEL?

In Israel you can use your MasterCard, Visa, or American Express cards just like in the US.  Be sure to check with your credit card company to be aware of any international transactions fee's in advance, they tend to be around 3%. In our experience the only card with no fees is Capital One. Discover card is not accepted in Israel. 

HOW DO I BUY TRIP INSURANCE? IS IT NECESSARY?

Trip insurance is critical to protect your investment. For information on trip insurance, or a complete quotation on trip cancellation & medical insurance please contact Mr. Yonah Engel, email: yonah@travelinsuranceisrael.com or call 402-404-5205.

DOES THE TOUR INCLUDE FREE TIME FOR SHOPPING?

Tour guides make an effort to balance the tour schedule and free time for shopping in certain areas. There is specific allotted time for shopping in Jerusalem and Tzfat. Many nights are free and you'll have the opportunity then to explore on your own as you please.

ASK SHALOM ANYTHING!

And Remember, if you have any questions, please contact us:

Email Us or Give us a Call (800) 763-1948

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