Terms & Conditions

Important information about working with Shalom Israel Tours, please read all terms & conditions before booking your tour!


By submitting payment to Shalom Israel Tours in any form you are agreeing to the following terms & conditions of business:

To Book Your Tour:

Group tours require a $300 per person deposit at time of registration.
Private tour deposit amounts will be presented in your tour package quotation.

Tours Package Cancellation:

Tour deposits are non-refundable.
Final payment is due 45 days prior to client arrival.
Tours cancelled within 45 days of your tour date are fully non-refundable.
“No shows” will be charged at full cost, no refund is given.

Pricing Terms:

Pricing is based on a pre-agreed itinerary/ tour program which correspond to configured touring mileage and hours traveled, a fixed number of hotel accommodations, and other touring variables.  If the client is unable to reach any tour site or activity destination because of time restrictions, weather, traffic, or force majeure, the client forfeits any right for refund claims for sites unseen.

Private & Group Tour Specifications:

All private tours are operated directly by Shalom Israel Tours. Group tours are often comprised of individuals and groups of clients booked through separate agencies and US based travel agents. Both private and group tour clients receive direct customer service from Shalom Israel Tours. 

Group Tour Size & Pickup/ Drop-Off:

Weekly group tours may have up to 45 participants per tour on a full size bus, we do not guarantee small group sizes on the weekly group tours. Each morning & evening of your tour the guide & vehicle may need to make several stops to collect & drop-off clients, please be patient as the guides work as efficiently as possibly.

Tipping Recommendations:

Suggested tipping on a group tours is recommended at $6-10 per person per touring day for the guide and $3-5 per person per driving day for the driver. Suggested tipping for tour guides on private tours is recommended at $40-80 per touring day.

Petra Tours:

Petra tour clients need to have USD$62 in cash for the Jordanian border authorities. This is not a tour or service charge, this is a border tax paid directly to the Jordanian authorities and the amount is subject to change at any time.  Payment may be in USD or NIS.

Hotel Reservation Additions:

If a client adds additional hotel rooms, the amount of people sleeping per room, or extends their stay at any hotel, the client will be charged. If a client departs a hotel early without prior agreement for cancellation, credit, or refund, the client forfeits any right for a refund.

Mobility Issues

Group tours include a significant amount of walking, stairs, and in general move at a fast pace. We want to ensure that all of our clients are aware of this and are prepared to handle the amount of physical activity involved.


Shalom Israel Tours acts as an agent for independent suppliers providing hotel accommodations, buses, and other tour services in Israel. This agency, therefore, shall not be responsible for actions or omissions on part of such third party suppliers which result in any loss, damage, or delay to your party.


The right is reserved by Shalom Israel Tours to make alterations to tour itineraries as may be found appropriate or required for carrying out the tours, such alterations may be made without penalty to the Tour Operator.


Hotels booked as part of a group tour package may be switched with similar hotels to accommodate availability at the time of booking.  Rooming at hotels is ultimately allocated by hotel management and the tour operator has no responsibility over room allocation, room amenities, or bedding arrangements.


Group tour participants are allowed one piece of luggage and one personal item.  Clients taking domestic flights to/from Eilat/Tel Aviv are allowed one piece of luggage and one personal item.  Shalom Israel Tours does not take responsibility for airline weight limits for international or domestic flights as they are subject to change by the airlines at anytime. Shalom Israel Tours does not take responsibility for luggage which may be handled or damaged by hotel porters or airport staff.

Payment Agreement:

By submitting payment you are authorizing Shalom Israel Tours to charge your credit card for any and all additional costs and services which may occur for your family or tour group.


The content of this site is not guaranteed to be complete, accurate, or available and may be changed at any time without notice.  In no event shall Shalom Israel Tours be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this website, or for any information, products, and services obtained through this website.

And Remember, if you have any questions, please contact us:

Email Us or Give us a Call (800) 763-1948

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